topic My phones been cut off in Contracts & Billing

My phones been cut off

lharvey67897f — Mon, 16 Oct 2023 14:11:17 GMT

My phones been cut off but payment isn’t due into tomorow and I’m paying it yonugh But I can’t without my phone being on!

Re: My phones been cut off

Katie_B — Mon, 16 Oct 2023 15:15:39 GMT

Hello @lharvey67897f.

Welcome to the community.

Is there a balance at all on your account from a previous bill?

When was your last bill produced?

Speak soon,

Katie

Re: My phones been cut off

bristolian — Mon, 16 Oct 2023 15:56:39 GMT

Anytime a phone is suspended, outgoing calls should be redirected to the payments line instead.

You can also contact EE CS from any working phone.

Re: My phones been cut off

LucyB94 — Mon, 02 Dec 2024 22:24:37 GMT

Hello Katie,

My phone has been cut off can you explain to me why please? I've paid my bill so I don't understand why I've been cut off

Re: My phones been cut off

Rach_H — Tue, 03 Dec 2024 09:48:45 GMT

Hi @LucyB94

Welcome to the Community!

We know how important it is for you to know what is happening with your account, but we do not have account access here on the Community. If you give our team a call, then they will be able to check why this has happened, and help you get this sorted.

Rach