topic Re: I have 3 accounts and my one finished 8/8/2023 but I am still being charged. in Contracts & Billing

I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

CaraRayner — Sun, 15 Oct 2023 15:01:13 GMT

Re: I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

bristolian — Sun, 15 Oct 2023 15:08:56 GMT

When you say "one finished", do you mean you gave 30days disconnection notice and this hasn't been actioned?

EE's contracts are not fixed-term ones that end - along with your service - on the anniversary date. They are rolling contracts with a minimum contractual term, after which they continue on the same basis.

Many people confuse this minimum term with "contract end" and assume their payments will cease automatically - they won't.

Re: I have 3 accounts and my one finished 8/8/2023 but I am still being charged.

XRaySpeX — Sun, 15 Oct 2023 15:09:21 GMT

These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel, upgrade or port your no. away. There will however be a 10% discount after 3 months.