topic Change of ownership in Contracts & Billing https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315273#M78627 <P>My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process&nbsp;</P> Sun, 15 Oct 2023 11:54:31 GMT Kelly1131 2023-10-15T11:54:31Z Change of ownership https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315273#M78627 <P>My ex partner has started a change of ownership for my phone and I have been told to contact yourselves to finish the process&nbsp;</P> Sun, 15 Oct 2023 11:54:31 GMT https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315273#M78627 Kelly1131 2023-10-15T11:54:31Z Re: Change of ownership https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315275#M78628 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4096327">@Kelly1131</a>&nbsp; no one on here has account&nbsp; access, you will need to give them a call, or go via Chat - see the following Help page for more details.</P> <P><A href="https://ee.co.uk/contact-ee/account-billing/mobile-phone" target="_blank" rel="noopener">https://ee.co.uk/contact-ee/account-billing/mobile-phone</A>&nbsp;</P> <DIV class="SubTitle_headingAlignment__I2ETs"> <H1 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeL lc-HeadingEE--fontDefault lc-HeadingEE--weightNormal lc-HeadingEE--textAlignCentre">Contact us about your mobile phone</H1> </DIV> <DIV class="ContactOptionsTemplate_contactOption__xSnrx"> <DIV class="lc-Grid lc-Grid--gutterXL lc-Grid--gutterBreakpointLM"> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="ContactOptionGridCol_c2mDiv__M7DlR"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllS lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--bold lc-HeadingEE--weightNormal lc-HeadingEE--onWhiteSurface">Message us</H2> </DIV> <DIV> <P>Send us a message and an advisor will reply as soon as they can.</P> <P>We're open 8am to 10.30pm, every day.</P> </DIV> <P class="lc-Text lc-TextEE lc-TextEE--styleSubdued">A 'Start conversation' button will appear in a few moments.</P> <DIV id="liveEngageID_BillingMobile" class="MessageUsInHours_chatButtonWrapper__JAABM"> <DIV id="LPMcontainer-1697371468529-0" class="LPMcontainer LPMoverlay" data-di-id="#LPMcontainer-1697371468529-0"> <DIV class="help-live-engage__live--button-active" tabindex="0" data-lp-event="click">Start conversation</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllS lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--bold lc-HeadingEE--weightNormal lc-HeadingEE--onWhiteSurface">Call us</H2> </DIV> <DIV> <P>We’re open every day:<BR />Monday to Friday,&nbsp;8am to 9pm<BR />Saturday and Sunday,&nbsp;8am to 8pm</P> </DIV> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>Call from your EE mobile</STRONG></P> <DIV data-testid="150Number"> <P class="lc-Text lc-TextEE">150</P> </DIV> <DIV class="CallUsInHours_seeAllCosts__Ogf2W"> <P class="lc-Text lc-TextEE"><SPAN data-testid="seeAllCost">See call costs</SPAN></P> </DIV> <DIV class="CallFromLandline_callingFromLandline__5F3X5"> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>Call from a landline or another provider</STRONG></P> <P class="lc-Text lc-TextEE">07953 966 150</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-12-24 lc-Grid-col--xl-12-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllS lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--whiteBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--bold lc-HeadingEE--weightNormal lc-HeadingEE--onWhiteSurface">Text relay and sign language services</H2> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <DIV>To make a text relay call using the<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" data-di-id="di-id-728ca97-ef412b18" target="_blank">Relay UK</A><SPAN>&nbsp;</SPAN>service, dial<SPAN>&nbsp;</SPAN><STRONG>18001</STRONG><SPAN>&nbsp;</SPAN>in front of the following number:</DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE">07953 966 150</P> <DIV class="HorizontalDivider_divider__LwFQ6">&nbsp;</DIV> <A class="lc-Link lc-LinkEE lc-LinkEE--sizeINHERIT" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="" data-di-id="di-id-b78a98f-893fb35">Contact us through a sign language interpreter</A></DIV> </DIV> </DIV> </DIV> </DIV> <DIV class="lc-Grid-col lc-Grid-col--24-24 lc-Grid-col--l-24-24 lc-Grid-col--xl-24-24"> <DIV class="roundBox_roundBox__kkb8H"> <DIV class="lc-Box lc-BoxEE lc-BoxEE--borderColorGrey01 lc-BoxEE--borderRadiusAllS lc-BoxEE--borderWidthS"> <DIV class="lc-Surface lc-SurfaceEE lc-SurfaceEE--fogBackground"> <DIV class="lc-Container lc-Container--horizontalPaddingL lc-Container--verticalPaddingM"> <DIV class="ContactBox_titleElement__axwFb"> <H2 class="lc-Heading lc-HeadingEE lc-HeadingEE--sizeM lc-HeadingEE--fontDefault lc-HeadingEE--bold lc-HeadingEE--weightNormal lc-HeadingEE--onFogSurface">Text us</H2> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXXS">&nbsp;</DIV> <DIV class="TextUs_textWrapper__4W4aM"> <DIV> <P>Text the following codes to&nbsp;<STRONG>150</STRONG>:</P> </DIV> </DIV> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>BALANCE</STRONG><SPAN>&nbsp;</SPAN>- to check your balance and allowances</P> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>BILL</STRONG><SPAN>&nbsp;</SPAN>- to check recent invoices and payments</P> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>UP</STRONG><SPAN>&nbsp;</SPAN>- to check your upgrade eligibility</P> <DIV class="lc-VerticalSpace lc-VerticalSpaceEE lc-VerticalSpaceEE--sizeXS">&nbsp;</DIV> <P class="lc-Text lc-TextEE"><STRONG>HELP</STRONG><SPAN>&nbsp;</SPAN>- to get a list of our most common services</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Sun, 15 Oct 2023 12:07:22 GMT https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315275#M78628 Mustrum 2023-10-15T12:07:22Z Re: Change of ownership https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315285#M78629 <P>Your ex should've given you some sort of password to give to CS when you call them.</P> Sun, 15 Oct 2023 12:32:02 GMT https://community.ee.co.uk/t5/Contracts-Billing/Change-of-ownership/m-p/1315285#M78629 XRaySpeX 2023-10-15T12:32:02Z