Poor customer service

ziahamkar — Sat, 14 Oct 2023 14:49:29 GMT

I bought a sim 4gee wifi , the signal is poor in our area and there is no internet.
I call ee on the phone to cancel the contract the customer service told me that my contract is cancelled and I don’t need to oay any pence because I was in the cooling off period

they didn’t cancel the contract and take money from my account. Today I called the customer service and they told me that they don’t have any record of calls that I have asked for cancellation. They also told me to go er store when I get to ee they said I have to call to ee . This is ee and this is my todays experience.
I have four contacts with ee and I will cancel all those . I am very disappointed with today call with ee

Re: Poor customer service

James_B — Sun, 15 Oct 2023 09:06:29 GMT

Hi @ziahamkar,

Welcome to the EE Community. 🙂

Our cancellations team are best placed to help you with this. You can reach them by calling 150 from your EE phone.

Hope this helps.

James

topic Re: Poor customer service in Contracts & Billing

Poor customer service

Re: Poor customer service