topic Re: Downgrade in Contracts & Billing

Downgrade

salmoliv — Sat, 03 Dec 2022 17:02:01 GMT

Hi,

I'm eligible for an upgrade, but I want to downgrade.

There's no chat or phone number to contact EE, and I'm unsure how to do it.

I can choose a SIM-only plan, but I'm scared it will add an extra SIM to my current monthly contract. Is it best to cancel my contract? And then buy a SIM only from EE or a competitor?

Thanks

Re: Downgrade

bristolian — Sat, 03 Dec 2022 17:27:30 GMT

Providing you follow the "upgrade" options on your myEE and choose a SIM-only plan you should be fine.

If you're at all unsure, simply call CS on 150 from your mobile and ask the agent to change your priceplan to whatever SIM-only plan you want. Perhaps don't use the term "upgrade" if doing it this way, but "change to SIM-only"

If you do this change by phone, the change of plan will usually be effectively immediately.

Re: Downgrade

ste2830 — Fri, 13 Oct 2023 21:14:50 GMT

The upgrades team will do it for you. Just advise them you want to migrate from your current plan to sim only (avoiding upgrade/downgrade term to make it easy). If out of contract it changes immediately, if in a contract will take effect when your current plan ends

Re: Downgrade

XRaySpeX — Sat, 14 Oct 2023 01:33:29 GMT

But, @ste2830 , will OP still need it nearly a year later?