topic Re: Mobile phone insurance in Contracts & Billing

Mobile phone insurance

Yarrakid — Fri, 18 Aug 2023 15:27:35 GMT

I am complating upgrade which I wish to get. When checking out the price and with F&F but no way to add insurance to it. My current contract has it but will it automatically be carried forward on to new contract or how will I add it there's no way if I need to add it?. Hopefully someone can pointed the way to do this please.

Kind regards

Re: Mobile phone insurance

Katie_B — Fri, 18 Aug 2023 16:35:26 GMT

Hello @Yarrakid.

You will need to select insurance at check out for this to go over onto your new contract.

Have you got to the final stage and still unable to see the option?

Katie

Re: Mobile phone insurance

Yarrakid — Fri, 18 Aug 2023 17:40:24 GMT

Hi @Katie_B

When I originally place everything in the checkout basket there was no reference to insurance. So I emptied the basket and redid again and lo and behold there it is but then it stopped working and crashed so I'll try again soon. Thank you.

Kind regards

Simon

Re: Mobile phone insurance

Katie_B — Fri, 18 Aug 2023 17:42:49 GMT

Thanks for getting back to me @Yarrakid.

Please be sure to keep us posted.

Katie

Re: Mobile phone insurance

00Matt00 — Thu, 12 Oct 2023 19:57:35 GMT

All insurances stop with the handset so if you upgrade you need new insurance as it will cost more to repair or replace your new mobile. It still won't cost you mutch more but the excess will go up depending on what band your new mobile is in. My mobile is in band C so will cost £100 in excess.

Hope that helps.

Re: Mobile phone insurance

Chris_B — Thu, 12 Oct 2023 20:47:26 GMT

@00Matt00 You do know that this trend was from 2 months ago,