topic Itemised Billing Charge in Contracts & Billing

Itemised Billing Charge

Jason_1972 — Wed, 11 Oct 2023 13:40:26 GMT

I cancelled the itemised billing charge when I renewed my contract in store in March 2019 and I have just realised it is still coming of my bill. I only realised as I was having issues with the EE App recognising me as the account holder and had it fixed.

Is there anything I can do as been with EE for over 10 years and think this is unacceptable?

Regards, Jason

Re: Itemised Billing Charge

Christopher_G — Wed, 11 Oct 2023 16:53:33 GMT

Hi @Jason_1972

Welcome to the community.

I'm sorry to heat that. I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

Re: Itemised Billing Charge

Jason_1972 — Thu, 12 Oct 2023 09:47:58 GMT

Thanks Chris

Re: Itemised Billing Charge

Jason_1972 — Thu, 12 Oct 2023 11:06:19 GMT

Hi All,

Well I contacted the Billing Team and the best they offered was £30 which I accepted, but found out it had been charged to my bill since 2014. Not happy and might look to change supplier when I am out of contract.

Regards

Jason