topic Re: Re: I want to cancel contract in Contracts & Billing

Re: I want to cancel contract

Mahsa1 — Wed, 11 Oct 2023 07:33:10 GMT

I want to cancel my contract

Re: Re: I want to cancel contract

Mahsa1 — Wed, 11 Oct 2023 07:04:34 GMT

I no longer want and would like ee to withdraw money from my account every month, never.

Re: Re: I want to cancel contract

Katie_B — Wed, 11 Oct 2023 07:08:58 GMT

Good morning @Mahsa1.

Welcome to the community.

Are you looking to stop recurring top ups?

Katie

Re: Re: I want to cancel contract

Mahsa1 — Wed, 11 Oct 2023 07:33:44 GMT

I want to cancel my contract please

Re: Re: I want to cancel contract

Katie_B — Wed, 11 Oct 2023 07:37:21 GMT

Hi @Mahsa1.

I am sorry to hear you are looking to leave.

To cancel your account please give us a call on 150.

Katie

Re: Re: I want to cancel contract

Mahsa1 — Wed, 11 Oct 2023 07:49:55 GMT

I want to cancel my contract for over over

Re: Re: I want to cancel contract

XRaySpeX — Wed, 11 Oct 2023 09:43:07 GMT

@Mahsa1 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.