topic Re: hello in Contracts & Billing

hello

florentin2050 — Tue, 10 Oct 2023 22:01:00 GMT

I changed the card in the second phone because I had no more battery on the phone and put it in my work bag. probably someone stole my phone from my bag when I was on the train because it was very crowded.

Re: hello

florentin2050 — Tue, 10 Oct 2023 22:02:56 GMT

I need you to give me a copy of the contract because I know that I asked for full insurance for the phone

Re: hello

florentin2050 — Tue, 10 Oct 2023 22:06:10 GMT

I want compensation for the phone or give me another phone because I asked the agent at the representative office to get me insurance for the phone

Re: hello

James_B — Wed, 11 Oct 2023 07:21:04 GMT

Hi @florentin2050,

Welcome to the EE Community.

I'm sorry to hear your phone has been stolen.

Please call 07953 966 250 to report it.

For more information, please see Lost or stolen mobile phone? | Lost & Found Help | EE.

James