topic Re: Viewing my Bill in Contracts & Billing

Viewing my Bill

ColmMcMahon — Tue, 10 Oct 2023 16:20:27 GMT

For 2 months now following receipt of my usual monthly text message to indicate our bill is ready, I am unable to view the bill. In early September following a call to EE customer service about 2 days later the bill was viewable. During September I kept login into our account via my laptop and the EE welcome page kept "looping". I believe this is the correct term. The text message arrived on 27th September and to date I have not been able to view our bill or any personal information. The bill amount was of course taken in early October. A visit to an EE shop suggested downloading the EE app, which we did, and still not able to view our bill. Any helpful ideas would be appreciated. Many thanks

Re: Viewing my Bill

Chris_B — Tue, 10 Oct 2023 17:32:29 GMT

@ColmMcMahon call customer services and request that they reset your online account.

Re: Viewing my Bill

ColmMcMahon — Sat, 04 Nov 2023 15:00:02 GMT

Finally today i have been able to view my bills. After 3 calls someone at EE took responsibility for our issue, we have been away during the time since my original post. Thank you again

Re: Viewing my Bill

Leanne_T — Sat, 04 Nov 2023 15:33:44 GMT

Thanks for coming back and letting us know @ColmMcMahon

Leanne 🙂