topic Re: Returns in Contracts & Billing

Returns

Hels83 — Sun, 08 Oct 2023 07:48:52 GMT

I returned my old phone but still getting messages to return the phone. It was delivered to ee on the 4th it's now the 8th I'm getting worried as don't want to be charged as I've sent it back

Re: Returns

Leanne_T — Sun, 08 Oct 2023 07:59:38 GMT

Hi @Hels83

Thanks for coming to the community.

Did you trade in your old phone?

Leanne 🙂

Re: Returns

Hels83 — Sun, 08 Oct 2023 08:15:11 GMT

Yes I did I sent it in by the returns pack but no confirmation as yet so panicking.

Re: Returns

Leanne_T — Sun, 08 Oct 2023 08:29:23 GMT

Hi @Hels83

This can take a few working days to be processed and the return noted on your account. Once this is all completed you will receive an update.

If you would like further details you can contact the trade in team by email eeconsumer.uk@brightstar.com or, call 0208 732 3798, they are open Mon-Fri.

Leanne.