topic Re: Re: How do I talk to customer service in Contracts & Billing

Re: How do I talk to customer service

Bobby1953 — Sat, 07 Oct 2023 17:31:50 GMT

hello

please can you cancel my SIM card with you I’m no longer able to use the phone as you will it’s not been used for sometime I have canceled from my bank as of yesterday so will be able to take any payments can you please let me no when you get this xxxxxxxxxxxxx

xxxxxxxxxxx Phone number

xxxxxxxxx Thank you

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Re: Re: How do I talk to customer service

XRaySpeX — Sat, 07 Oct 2023 20:29:54 GMT

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.