topic Re: Cancelation costs in Contracts & Billing

Cancelation costs

4ngu5 — Thu, 05 Oct 2023 18:24:16 GMT

Had a data only SIM for 8 months total and for the first 7 months it ran with little to no hitches at all. In the last 30days the service where I am has crossed into unreliable at best. As for my phone having a weak service isn't too much of an issue but using a data only SIM in a 4g router becomes a literal waste of money.

Outside of cancelling and coughing up hundreds of pounds on something useless is there any sort of compensation possible? believe it or not I didn't sign up for a service that at times doesn't work at all.

Re: Cancelation costs

bristolian — Thu, 05 Oct 2023 18:41:50 GMT

As a first check, you should report the degradation in service - use the "check status" & "report a problem" link on https://coverage.ee.co.uk/coverage/ee and, if no resolution, via CS.

You need to give EE the opportunity to investigate and rectify your service issues first.

Re: Cancelation costs

4ngu5 — Thu, 05 Oct 2023 18:47:28 GMT

Already done and dusted, did all of that last week.

The narrative since then has changed from "what is wrong" to "how do I escape" as clearly no issue was found

Re: Cancelation costs

bristolian — Thu, 05 Oct 2023 19:01:18 GMT

The previous advice was based on the information first posted.

The broad brush answer is that the T&C's don't guarantee coverage in any location and that temporary faults are not normally a basis for fee-free contract cancellation.

I would recommend you continue to discuss your specific circumstances with CS. Ideally an issue can be identified and rectified.

Re: Cancelation costs

4ngu5 — Thu, 05 Oct 2023 19:08:43 GMT

That would be the best case, yes. I am somewhat assuming that EE wouldn't go out of their way for me hence I am already thinking about the multiple hundreds of pounds I would be screwed out of because of a unreliable service.

Re: Cancelation costs

Christopher_G — Fri, 06 Oct 2023 07:16:05 GMT

It's worth having a call to discuss this, @4ngu5.

Please come back and let us know how you get on.

Contact EE

Chris