https://community.ee.co.uk/t5/Contracts-Billing/Contract/m-p/1308883#M78116 <P>My contract finished last July, I am still paying my contract and it will not let me cancel or upgrade as it says I am not the account holder??&nbsp; I have ended up cancelling the direct debit as I have tried everything to upgrade or cancel. But I want to say with ee network?</P> Tue, 03 Oct 2023 15:06:51 GMT Sheryljane95 2023-10-03T15:06:51Z https://community.ee.co.uk/t5/Contracts-Billing/Contract/m-p/1308883#M78116 <P>My contract finished last July, I am still paying my contract and it will not let me cancel or upgrade as it says I am not the account holder??&nbsp; I have ended up cancelling the direct debit as I have tried everything to upgrade or cancel. But I want to say with ee network?</P> Tue, 03 Oct 2023 15:06:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Contract/m-p/1308883#M78116 Sheryljane95 2023-10-03T15:06:51Z https://community.ee.co.uk/t5/Contracts-Billing/Contract/m-p/1308890#M78117 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3334032">@Sheryljane95</a>&nbsp;</P> <P>To cancel you need to speak to EE CS on 150 and give 30 days notice. All that has ended is your minimum contract term. Your contract continues on a rolling monthly basis.&nbsp;</P> <P>As for the account holder issue this is becase you set your account up incorrectly. Log into your <STRONG>online account - plans and subscription - manage numbers</STRONG> and change your settings to bill payer.&nbsp;</P> <P>&nbsp;</P> <P>Thanks&nbsp;</P> Tue, 03 Oct 2023 15:17:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Contract/m-p/1308890#M78117 Northerner 2023-10-03T15:17:32Z