topic Unable to Download Invoice from Website in Contracts & Billing

Unable to Download Invoice from Website

JasonBa — Tue, 03 Oct 2023 11:24:51 GMT

Why does it say, "Sorry, something went wrong on our end" when I'm trying to download an invoice.

When will it be available to download

Re: Unable to Download Invoice from Website

Christopher_G — Tue, 03 Oct 2023 13:25:25 GMT

Hi @JasonBa

Welcome to the community.

Is this when you use the My EE app or the My EE desktop site? Have you tried both?
Chris

Re: Unable to Download Invoice from Website

JasonBa — Wed, 04 Oct 2023 08:24:01 GMT

Haven't got the app, tried on the website. The invoice is needed for our accounts.

Any idea of an email address I can use

Re: Unable to Download Invoice from Website

Christopher_G — Wed, 04 Oct 2023 08:26:22 GMT

OK thanks, @JasonBa

Could you try on a different device or browser please? No, we don't have an email address for customer service. We have a live chat service on our get in touch page though.

Chris

Re: Unable to Download Invoice from Website

JasonBa — Wed, 04 Oct 2023 08:53:34 GMT

Tried all that.

The "Start Conversation" button does not appear and no I do not have pop ups blocked

Re: Unable to Download Invoice from Website

Christopher_G — Wed, 04 Oct 2023 09:51:58 GMT

OK, thanks for trying, @JasonBa. Could you try here on this part of the contact us page? The button is there when I check it.

Chris

Re: Unable to Download Invoice from Website

JasonBa — Wed, 04 Oct 2023 09:56:07 GMT

Is this available to business accounts

Re: Unable to Download Invoice from Website

Christopher_G — Wed, 04 Oct 2023 10:36:05 GMT

Oh, sorry, that's for domestic contracts, @JasonBa. You can find all of our business contact numbers and information on our business get in touch page.

Chris