topic Re: lost or stolen phone and need proof of purchase and ownership in Contracts & Billing

lost or stolen phone and need proof of purchase and ownership

JH28b — Sat, 10 Jun 2023 20:47:25 GMT

How can I obtain a record of my phone purchase and how long I have had it

Katie_B — Sun, 11 Jun 2023 06:34:22 GMT

Proof of purchase can be provided by giving us a call and speaking with our customer care team.

Katie 🙂

anthonyleakke4 — Thu, 27 Jul 2023 22:17:06 GMT

My phone has been stolen. Please block.

Leanne_T — Fri, 28 Jul 2023 06:37:13 GMT

Thanks for coming to the community.

To report the phone stolen, you would need to call us on 07953 966 150 and select the option for lost and stolen.

Our Mobile Care team will block the phone and SIM card for you.

Leanne.

clayerpotter19 — Mon, 02 Oct 2023 23:57:01 GMT

hi I need a proof of purchase as I've lost my phone but I have insurance with my bank and they are asking for this to prove the phone is mines ?

NaZiR2020 — Tue, 03 Oct 2023 00:36:25 GMT

Call 150 and they will send it to your email

Katie_B — Tue, 03 Oct 2023 06:22:10 GMT

I am sorry to hear you have lost your phone.

@NaZiR2020 is right, please give our customer care team a call and they will be able to send your proof of purchase.

If you do not have EE phone to call off at the moment please call +44 7953 966 150 from any phone or landline.

Katie