topic Re: Discount not shown in app in Contracts & Billing

Discount not shown in app

nicbix — Sun, 01 Oct 2023 16:16:47 GMT

Hi,

So i recently upgraded my phone and contract, the plan I chose was for £57 a month, there was a 10% discount added which totalled it to £51 or near that. In the MyEE app however it shows my monthly bill will be £57. Is this just a glitch or has the discount not been added. Thanks

Re: Discount not shown in app

Northerner — Sun, 01 Oct 2023 16:57:49 GMT

Hi @nicbix

Your discount doesn't show until your first bill. Yes it is a bit strange.

Thanks

Re: Discount not shown in app

Chris_B — Sun, 01 Oct 2023 19:05:43 GMT

@nicbix The price of the tariff will show on your account as the full price you need to look under add ons and see if there’s a discount been applied to your account.

Re: Discount not shown in app

Mark434 — Mon, 20 Nov 2023 16:10:52 GMT

Hi, @nicbix

Having the same issue - did you get it resolved? if so, what happened please?

Thanks in advance.

Re: Discount not shown in app

Leanne_T — Mon, 20 Nov 2023 16:17:49 GMT

Hi @Mark434

Do you have a discount showing in your EE app?

Leanne 🙂

Re: Discount not shown in app

Mark434 — Mon, 20 Nov 2023 16:33:57 GMT

Thanks for your quick reply Leanne - I've just got a call back from ee that they'll hopefully resolve the issue by Wednesday - I haven't activated the new phone yet until the issues resolve then I hope

Re: Discount not shown in app

Leanne_T — Mon, 20 Nov 2023 16:36:15 GMT

Hi @Mark434

Let us know how you get on after Wednesday 🙂

Leanne.

Re: Discount not shown in app

Mark434 — Mon, 20 Nov 2023 17:21:51 GMT

Will do and thanks 🙂

Re: Discount not shown in app

Leanne_T — Mon, 20 Nov 2023 17:22:54 GMT

No problem @Mark434

Speak soon 🙂

Leanne.