topic What’s going on in Contracts & Billing

What’s going on

Jimmer72 — Sun, 01 Oct 2023 07:35:07 GMT

I called 150 to top up pay as you go to get another 20gb, I was transferred to a guy that said I could get 25gb a month if I payed £9.80 monthly….seemed like a good deal so answered all the questions that they ask ect…gave my card number ect… Happy.

On checking my BALANCE I have only got 5gb??

Whats going on? I’ll be heading back to giffgaff if £9.80 at EE gets me 5gb.

Re: What’s going on

Northerner — Sun, 01 Oct 2023 09:12:45 GMT

Hi @Jimmer72

There is no account access on these forums. You'll need to speak to EE CS again if you spoke to them originally about this upgrade.

Thanks

Re: What’s going on

osaki77 — Tue, 07 May 2024 20:34:02 GMT

This is the same that's happening with me - I was offered the £9.80 sim plan with 25GB because I was already paying £10 per month with PAYG with less data so I also thought it was a good deal. But I was told it will show as 5GB then will change.. however it's been a couple of days and no change.

I will give ee a call tomorrow. I think it's probably issues on their end as something like this happened when I first switched to EE where I had 0 data/ minutes shown on my account even though I paid for it (This happened couple months ago)

Re: What’s going on

Katie_B — Wed, 08 May 2024 06:38:32 GMT

Hi @osaki77.

Welcome to the EE Community.

What reports back when you text BALANCE to 150?

Speak soon,

Katie