topic Re: Bills in Contracts & Billing

Bills

JD671 — Sun, 01 Oct 2023 07:59:51 GMT

For the last 2 weeks I have not been able to view my bills on the App.

Contacted EE yesterday by ‘CHAT’ and was told they are updating it. Not good enough! 2 weeks of trying to see my latest statement. What is going on?

Northerner — Sun, 01 Oct 2023 08:38:21 GMT

You can log into your online account and view your bills.

I have just logged into my EE app and it works fine and i can view my bills no problems.

What device do you have.

Thanks

JD671 — Sun, 01 Oct 2023 10:23:22 GMT

Iphone 11. There has never been a problem before

Katie_B — Sun, 01 Oct 2023 11:20:19 GMT

Are you able to view your bills OK if you log in to your My EE online?

Do you have the latest version of the app?

Katie

JD671 — Sun, 01 Oct 2023 14:08:56 GMT

I have the latest App version and can log in. All it will show me is details of my mobile data and what I have left.

Jane

Katie_B — Sun, 01 Oct 2023 14:48:41 GMT

Thanks for getting back to me @JD671.

Are you aware if you are set up as a bill payer or a user?

Katie

JD671 — Sun, 01 Oct 2023 16:04:46 GMT

Well I’m both! I have always been able to see the bills on the past and now I can’t , so annoying and probably illegal !

XRaySpeX — Sun, 01 Oct 2023 19:44:24 GMT

You may very well act in the role of both but which does your MyEE have you marked down as?