topic Re: Got a text message from EE saying i changed address but i haven't in Contracts & Billing

Got a text message from EE saying i changed address but i haven't

Dax321 — Mon, 25 Sep 2023 11:29:07 GMT

Received a text message from EE saying I've moved but I haven't. Tried the link in text message but it doesn't work. Is this a scam? Can't seem to talk to a human on EE.

Re: Got a text message from EE saying i changed address but i haven't

Chris_B — Mon, 25 Sep 2023 12:16:32 GMT

@Dax321 Do not use links within a text especially if you’re not expecting that text. It’s probably a scam. You need to call EE customer services about this so your account can be checked. When you call customer service select option 2 then select the the closest option to your issue..

Re: Got a text message from EE saying i changed address but i haven't

Dax321 — Mon, 25 Sep 2023 13:05:25 GMT

Thanks for replying. The text message was sent from same number that text me earlier that day informing me of my EE phone bill.

I went to my local EE shop who said contact customer services.

Tried calling but can't seem to talk to a human. My contract ends soon and going back to my old network so not going to worry about it.

Re: Got a text message from EE saying i changed address but i haven't

Leanne_T — Mon, 25 Sep 2023 13:40:24 GMT

Hi @Dax321

If you log into your My EE account online here, and select Plans and subscriptions has the address been changed?

Leanne.