Data add on never got added

VeeAsh — Sun, 24 Sep 2023 07:25:42 GMT

Hi on 20th September early morning I made a payment of around 13 pounds for a 2 GB add on. An emergency update because I really needed it

But entire data i had no mobile data . So my question is if you charged for that amount and I got no data why should I have paid the money ?

you can check from mobile data usage that data , I might have just used some MBs left over from the last month and then it got fully cut off. Can my money be refunded please else it’s a con really if you have charged and provided me no data

Re: Data add on never got added

Christopher_G — Sun, 24 Sep 2023 09:28:27 GMT

Hi @VeeAsh

Welcome to the community.

I'm really sorry to hear that. I suggest speaking to our Mobile Care team so they can check your account and find out what happened.
Chris

topic Re: Data add on never got added in Contracts & Billing

Data add on never got added

Re: Data add on never got added