topic Re: Moving pay monthly tab plan to EE in Contracts & Billing

Moving pay monthly tab plan to EE

tim5686 — Wed, 20 Sep 2023 14:44:09 GMT

Hi,

I currently have my mobile through EE and my tablet through O2 (now out of contract). I want to consolidate these and bring the tablet plan over to EE as I find the service, coverage, cost, etc, much better. I have been through My EE to get the multi line discount, but when I add the plan and click "basket", it keeps cycling me back to the page where it says "upgrade, add a line, etc". I have tried this in Edge and Chrome and on incognito without cookies.

So, my questions:

1. Is there a problem with the website and adding an additional line?

2. Do I get a STAC from O2, or do I cancel separately and just buy the SIM plan from EE?

Thanks!

Re: Moving pay monthly tab plan to EE

XRaySpeX — Wed, 20 Sep 2023 17:22:59 GMT

2. If you don't want to keep your no. you can do either.

Re: Moving pay monthly tab plan to EE

Leanne_T — Thu, 21 Sep 2023 06:47:10 GMT

Hi @tim5686

Thanks for coming back to the community.

Which device are you trying to order?

Thanks 🙂

Leanne.

Re: Moving pay monthly tab plan to EE

tim5686 — Thu, 21 Sep 2023 07:59:15 GMT

Hi @Leanne_T

I'm trying to add a data SIM only plan for my tablet as an additional line.

Looking at the unlimited data with 1 inclusive extra.

Thanks

Re: Moving pay monthly tab plan to EE

Leanne_T — Thu, 21 Sep 2023 08:01:34 GMT

Thanks @tim5686

If you are unable to add this online, please call us on 150 and the team will get this looked into for you.

Leanne 🙂