topic Re: My bill for September is alarming. in Contracts & Billing

My bill for September is alarming.

Viv22 — Wed, 20 Sep 2023 10:24:12 GMT

Please explain how and why you are charging me £148.27 for one month. It is always approximately £15

Re: My bill for September is alarming.

Christopher_G — Wed, 20 Sep 2023 11:43:09 GMT

Welcome to the community.

I'm sorry to hear that your bill is higher than normal. Have you spoken to our Mobile Care team? They'll be able to look into this for you.

Chris

Re: My bill for September is alarming.

Viv22 — Wed, 20 Sep 2023 14:20:38 GMT

They have looked into it and say it’s because I made a call to Australia on 14th September for 34.19 minutes costing £136.85 . I did NOT. CALL Australia. I rarely call anyone and my bills have about £15. No one else has access to my phone.

Re: My bill for September is alarming.

Christopher_G — Wed, 20 Sep 2023 14:37:18 GMT

Thanks for the update, @Viv22

Did you raise this as a complaint through the Mobile Care team?
Chris