topic Re: Upgrade start in Contracts & Billing

Upgrade start

Obi74 — Wed, 18 Jan 2023 13:00:15 GMT

Hi,

I have literally just upgraded through the app after being out of contract for a while.

When will my new contract start? I load up the app and it's still showing my previous plan and allowences?

Re: Upgrade start

Leanne_T — Wed, 18 Jan 2023 15:11:10 GMT

Hi @Obi74

Thanks for coming to the community.

Did you upgrade to a new phone or a SIM Only plan?

Speak soon 🙂

Leanne.

Re: Upgrade start

Obi74 — Wed, 18 Jan 2023 15:44:48 GMT

Hi,

I upgraded to a new plan and new handset.

Plan is the essential 125, moved from the essential 30, and upgraded to a newer phone. I paid the £30 upfront cost and have an order confirmation email, but my app still shows me on the essential 30, and also shows my account £30 in credit?

Re: Upgrade start

Leanne_T — Wed, 18 Jan 2023 15:59:23 GMT

Hi @Obi74

The plan won't change until your new phone has been dispatched, you will get a text to let you know when this has changed 🙂

Once the order has been processed the charge will be added for the phone.

Leanne.

Re: Upgrade start

Obi74 — Wed, 18 Jan 2023 16:04:46 GMT

Excellent, thanks for the clarification.

👍

Re: Upgrade start

nirwalsingh — Mon, 18 Sep 2023 14:06:44 GMT

no start new contrct

Re: Upgrade start

Katie_B — Mon, 18 Sep 2023 14:24:08 GMT

Hello @nirwalsingh.

Are you currently an EE customer or are you looking to join EE with a new contract?

If you are looking to join EE you can apply for a contract online, giving us a call or visiting your local EE Store.

Katie

Re: Upgrade start

nirwalsingh — Tue, 19 Sep 2023 15:31:07 GMT

star my account