topic Re: How to change payment method? in Contracts & Billing

How to change payment method?

charlesa8 — Wed, 20 Sep 2023 05:40:48 GMT

How do I remove my direct debit and pay via a credit/debit card?

Re: How to change payment method?

charlesa8 — Wed, 20 Sep 2023 05:39:13 GMT

How to change to a different payment method (eg credit card)?

Re: How to change payment method?

Leanne_T — Wed, 20 Sep 2023 07:04:47 GMT

Hi @charlesa8

Thanks for coming to the community.

Do you have a pay monthly contract?

If so, you can update your payment method if you log into your My EE account online and select Bills and Payments 🙂

Leanne.

Re: How to change payment method?

Wilsonzak51 — Wed, 20 Sep 2023 08:22:07 GMT

I need to change bank accounts

Re: How to change payment method?

Leanne_T — Wed, 20 Sep 2023 08:37:54 GMT

Hi @Wilsonzak51

Thanks for coming here.

You can amend direct debit details in your My EE account online > Bills and payments.

Leanne 🙂

Re: How to change payment method?

Dan372001 — Wed, 27 Sep 2023 16:30:35 GMT

When I go to "EE account online and select Bills and Payments", it allows me to cancel and set up a new direct debit or to change a direct debit. But there I cannot see an option to pay by credit card instead. Can you be more specific, please?

Re: How to change payment method?

Leanne_T — Wed, 27 Sep 2023 16:45:30 GMT

Hi @Dan372001

You would need to cancel the direct debit then make a payment using the credit card each month.

Leanne.

Re: How to change payment method?

emmadh94 — Wed, 10 Apr 2024 15:47:59 GMT

I'm trying to change my payment card as the old expired and when I go here My EE account online > Bills and payments it just tells me an error occurred. And EE are not picking up the phone so I'm at a complete loss as to what to do. Anyone have ideas? thanks!

Re: How to change payment method?

Leanne_T — Wed, 10 Apr 2024 16:21:16 GMT

Hi @emmadh94

Thanks for coming here.

Do you have a direct debit set up or pay the bill by card each month?

Leanne 🙂

Re: How to change payment method?

emmadh94 — Wed, 10 Apr 2024 22:25:19 GMT

I have direct debit!

Thank you

Re: How to change payment method?

Christopher_G — Thu, 11 Apr 2024 07:24:36 GMT

Thanks, @emmadh94

There's a 'Manage Direct Debit' option in the Bills & Payments section of your EE Online account. 🙂

Chris

Re: How to change payment method?

emmadh94 — Thu, 11 Apr 2024 09:21:35 GMT

Thank you! Unfortunately I still get the same " What happened?

Sorry, we were unable to complete your request right now. Please try again
later." message

Re: How to change payment method?

Christopher_G — Thu, 11 Apr 2024 09:28:33 GMT

OK, thanks @emmadh94

I'm sorry that you're having this problem. I recommend getting in touch with our Mobile Care team so they can change it from our end for you.

Chris