topic Re: Promise to pay in Contracts & Billing

Promise to pay

Denylise — Tue, 22 Nov 2022 15:00:36 GMT

Good afternoon

I had a huge personal bill this month that enabled me to pay my EE bill on time. They offered to extend my payment date for 30 days which I did.

If after the 30 days I still cannot pay for the bill will I get my services suspended and the devices associated with my account locked? I am aware that my details are passed to the collections team and they help to set up a payment plan, but my question is: will my services and devices be suspended? I bought my current phone through EE and I have got other devices that I still need to use it…

Thanks for now!

Re: Promise to pay

Leanne_T — Tue, 22 Nov 2022 16:11:42 GMT

Hi @Denylise

Thanks for coming here.

We can't guarantee the devices won't be suspended after the promise to pay time has passed. If you would like to discuss your options, please call us on 150 and the team will be happy to help.

Leanne.

Re: Promise to pay

Stephvince — Tue, 19 Sep 2023 14:03:34 GMT

Can't pay bill till the 26

Re: Promise to pay

Katie_B — Tue, 19 Sep 2023 14:13:19 GMT

Hi @Stephvince.

Thanks for coming here.

You will need to notify our customer care team if you are unable to pay your bill to a later date.

The team can be contacted by calling 150 from your EE handset or by using our online chat service.

Katie