topic Hi i was ordered samsung s23 in Contracts & Billing

Hi i was ordered samsung s23

Piotrek33 — Tue, 19 Sep 2023 14:03:46 GMT

Hi i was ordered samsung s23 I don't received any information about delivery.

After I'm chat with EE now phone back to ee but why they changed my new contact when previous im was paying £18 a

Month today I'm pay £31. And on chat told me everything will be cancelled and back to previous contract.

Re: Hi i was ordered samsung s23

Katie_B — Tue, 19 Sep 2023 15:35:25 GMT

Hello @Piotrek33.

Did you cancel your upgrade to the Samsung S23 after not hearing anything about your delivery?

If yes, was this going to be £31 per month but now you are being reverted back to your original plan which was £18 due to the upgrade being cancelled?

If yes, when did you cancel?

Katie

Re: Hi i was ordered samsung s23

Piotrek33 — Tue, 19 Sep 2023 15:43:25 GMT

I was on chat and tel me everything will be back to normal bud looks like No

So I'm don't understand.

Re: Hi i was ordered samsung s23

Piotrek33 — Tue, 19 Sep 2023 15:45:11 GMT

Tell me if phone back to EE everything will be back to oryginal contract.

But today charge me £31

Re: Hi i was ordered samsung s23

Katie_B — Tue, 19 Sep 2023 15:55:59 GMT

Hello @Piotrek33.

When did you speak with our chat team was this today?

It can take up 24 hours for your account to update and reflect any change.

Katie

Re: Hi i was ordered samsung s23

Piotrek33 — Tue, 19 Sep 2023 16:04:07 GMT

No 4 days ago

Re: Hi i was ordered samsung s23

James_B — Wed, 20 Sep 2023 07:22:44 GMT

Hi @Piotrek33,

If your upgrade was returned to us undelivered, your plan will be reverted back to your old one when the phone is scanned back in at our warehouse. Any refunds due will be deducted from the following bill.

Hope this helps.

James