topic Upgrade in Contracts & Billing

Upgrade

Ogonowski3 — Mon, 18 Sep 2023 20:14:58 GMT

hi On September 16, I renewed my contract for free, I didn't have to pay anything extra. I received confirmation of what phone I bought and what subscription I paid 30 £for the phone. Today I logged in to my account and the price for renewal is 240 £ I have confirmation by email that this number has already been renewed and what phone I bought and that I extended it for another 2 years, but I have no other messages from eE

Re: Upgrade

Leanne_T — Tue, 19 Sep 2023 07:38:08 GMT

Hi @Ogonowski3

Thanks for coming here.

If you have placed an upgrade the plan and contract will update once the device has been dispatched.

If you would like to discuss the order and make sure this has been processed please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Upgrade

Ogonowski3 — Tue, 19 Sep 2023 08:30:34 GMT

never again, I'm changing the operator, my contract was not extended because there were problems in the system and if I want to extend it, I have to pay 240 £, and when I extended it, the payment would be zero.

Re: Upgrade

Leanne_T — Tue, 19 Sep 2023 08:33:00 GMT

I am very sorry to hear this @Ogonowski3

Please give us a call and the team can get this fully looked into for you and see what they can do to help.

Leanne.