topic Re: Itemised billing in Contracts & Billing

Itemised billing

Trevor66 — Sun, 17 Sep 2023 15:34:02 GMT

Despite calling CS and cancelling my itemised billing, I am STILL being charged for this. Any ideas?

Re: Itemised billing

Leanne_T — Mon, 18 Sep 2023 07:21:43 GMT

Morning @Trevor66

Thanks for coming to the community.

Did you call us before or after your last bill date?

Does itemised billing show in your My EE app add-ons?

Thanks 🙂

Leanne.

Re: Itemised billing

Trevor66 — Mon, 18 Sep 2023 08:04:36 GMT

Hello Leanne.

I called BEFORE my last bill.
Yes, itemised billing shows as an add-on in on my bill.
N.B. It was initially cancelled, and refunded as a ‘goodwill payment’ then charged again on the next bill.

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Re: Itemised billing

Leanne_T — Mon, 18 Sep 2023 08:39:08 GMT

Thanks for the quick reply, I am sorry this has happened @Trevor66

Please give us another call on 150 and the team will get this looked into for you.

Leanne.

Re: Itemised billing

Trevor66 — Mon, 18 Sep 2023 15:52:36 GMT

I tried calling (twice) but each time I spent 45 minutes plus on hold so gave up.

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Re: Itemised billing

Leanne_T — Tue, 19 Sep 2023 07:19:35 GMT

HI @Trevor66

You can message us, using the start conversation option here Mobile phone (ee.co.uk) and the team will get this looked into for you.

Leanne 🙂