topic Re: Waiting time on hold in Contracts & Billing

Waiting time on hold

Andyb18 — Sat, 16 Sep 2023 14:03:48 GMT

Been on hold 42 minutes for a general bill enquiries 48 minutes in total. Absolutely a disgrace

Re: Waiting time on hold

James_B — Sun, 17 Sep 2023 07:43:30 GMT

Hi @Andyb18,

I'm sorry to hear it's taking longer than usual to connect with a member of the team.

We're experiencing an exceptionally high volume of calls this weekend.

James

Re: Waiting time on hold

Andyb18 — Sun, 17 Sep 2023 08:47:26 GMT

Yes I was told new iPhone launch However EE should have made allowances for
this with general public Unacceptable 48 minutes to resolve a simple
problem. Also staff members I spoke to were very stressed.

Re: Waiting time on hold

MmmToast — Sat, 23 Sep 2023 12:01:07 GMT

OK, but what are EE doing to improve the situation?