topic Re: Had no network from 1st Sept UNTIL 14th where is compensation in Contracts & Billing

Had no network from 1st Sept UNTIL 14th where is compensation

EdieBingo — Fri, 15 Sep 2023 12:09:13 GMT

Our mobiles had no network from the 1st until 14th September advised EE. Reported and advised on the 14th back on. Why no explanation! Compensation.

Re: Had no network from 1st Sept UNTIL 14th where is compensation

Chris_B — Fri, 15 Sep 2023 12:16:13 GMT

@EdieBingo I think you want to read your contract T&Cs.

Re: Had no network from 1st Sept UNTIL 14th where is compensation

Christopher_G — Fri, 15 Sep 2023 12:20:42 GMT

Hi @EdieBingo

Sorry to hear that you had some service problems. If you would like to discuss this with our Technical Support team, they'll be able to look into it for you.

Chris

Re: Had no network from 1st Sept UNTIL 14th where is compensation

EdieBingo — Sun, 17 Sep 2023 17:37:50 GMT

Informed at the time nothing they could do but add me to be advised when it was complete which they did on the 14th.

Re: Had no network from 1st Sept UNTIL 14th where is compensation

Gareth43 — Sun, 17 Sep 2023 18:19:23 GMT

Hey there ring them up and talk to them maybe they will sort something for ya. But no one on here can help ya with compensation. Thanks