topic Re: New FlexPay and Friends and Family discount in Contracts & Billing

New FlexPay and Friends and Family discount

Plymouthbloke1 — Fri, 15 Sep 2023 12:18:21 GMT

Hi,

Quick question and apologies if it’s already been asked.

With the new FlexPay agreements with getting a new device plan etc, are these compatible with the Friends and Family discount? If so, does it apply to both parts of the agreement or to just the airtime? If the latter then the benefit is greatly reduced….. if anyone in the know could advise that would be grand.

Thanks in advance!

Re: New FlexPay and Friends and Family discount

Christopher_G — Fri, 15 Sep 2023 14:49:48 GMT

Hi @Plymouthbloke1

Welcome to the community.

Do you already have the Family and Friends discount on your account? If so, you will automatically receive 30% discount off the device cost as a one-off discount as well as 30% per month off your monthly plan.

Chris

Re: New FlexPay and Friends and Family discount

Plymouthbloke1 — Sat, 16 Sep 2023 18:54:05 GMT

Hi Chris,

I have one line that’s upgradable now but doesn’t have F&F but I was going to arrange a code for an upgrade. My other line is due upgrade in November and that does already have F&F so I’d be best to wait and upgrade then I guess….

Thanks for the reply!

Re: New FlexPay and Friends and Family discount

Fordy62 — Mon, 18 Sep 2023 16:39:03 GMT

Hi mate, are you saying that for example an iPhone 15 pro costs £1,200, the F&F discount will be applied to that handset cost this making it £840 and that becomes the amount payable on the handset across the chosen term?

Plus then 30% off monthly on your airtime? I was led to believe the discount applies only to the airtime.

Re: New FlexPay and Friends and Family discount

Chris_B — Mon, 18 Sep 2023 17:29:19 GMT

@Fordy62 it’s a one off discount as I read it. That to me doesn’t mean 30% off the term of the contract for the device. It’s 30% off the first payment. A one off 30% discount. I could be totally wrong though. But I very much doubt you’ll get a £1200 phone for £840.

Re: New FlexPay and Friends and Family discount

Fordy62 — Mon, 18 Sep 2023 17:50:23 GMT

I think you’re probably right.

They’re just getting a little too greedy for my liking. Their prices are highest by miles and now they’re getting rid of the only thing that brings their prices in line with all the other network providers. It’s poor.

Re: New FlexPay and Friends and Family discount

Christopher_G — Tue, 19 Sep 2023 07:15:01 GMT

Hi @Fordy62 and @Chris_B

Sorry for the confusion. I'd read the terms for the offer incorrectly. It's 30% off the airtime only.

Chris

Re: New FlexPay and Friends and Family discount

Funk — Sun, 01 Oct 2023 01:48:46 GMT

That's how I read it. Previously you'd get 30% discount off the total package (including the handset) - now you just get 30% off the airtime which massively reduces the total discount.

If FlexPay is the only option for a new/upgrade contract then that's the nail in the coffin for me with EE; I'll buy a phone outright somewhere else and port my number to a cheaper network.

Re: New FlexPay and Friends and Family discount

Katie_B — Sun, 01 Oct 2023 06:43:52 GMT

Good morning @Funk.

If you wish to upgrade to a 24 month plan using your friends and family discount please give us a call on 150.

Katie