topic Wrong billing in Contracts & Billing

Wrong billing

Payalchauhan — Fri, 15 Sep 2023 11:17:16 GMT

I changed my plan in which executive of EE told me that I will get 500 minutes of international calling to India. Now I see the extra bill amount in my account.

Re: Wrong billing

Christopher_G — Fri, 15 Sep 2023 13:23:54 GMT

Hi @Payalchauhan

Welcome to the community.

I recommend getting in touch with our Mobile Care team so they can look into this for you. Let us know what happens please.

Thanks

Chris

Re: Wrong billing

Nickpipe17 — Mon, 30 Oct 2023 22:16:31 GMT

I’m on a fulls works package my bill comes out on the 7th but my phone has been cut of , customer service ?

Re: Wrong billing

Christopher_G — Tue, 31 Oct 2023 07:35:55 GMT

Hi @Nickpipe17

Welcome to the community.

I recommend speaking to our Mobile Care team so they can check your account.

Chris