topic Re: Friends and family in Contracts & Billing

Friends and family

Nico122 — Fri, 01 Sep 2023 22:30:28 GMT

Is the 30% friends and family discount no longer applied to devices and only the airtime?

I can’t find it anywhere on the website?

Re: Friends and family

Christopher_G — Sat, 02 Sep 2023 08:11:58 GMT

Hi @Nico122

Welcome to the community.

Is this a code for/from an EE employee? Or are you talking about the EE Perk discount?

Chris

Re: Friends and family

Nico122 — Wed, 06 Sep 2023 14:18:21 GMT

From an EE employee, when I try to upgrade online the discount is now only coming off airtime.

Re: Friends and family

James_B — Wed, 06 Sep 2023 15:05:37 GMT

Hi @Nico122,

If you choose to pay for your phone using a Flex Pay interest-free credit agreement, your friends and family discount would only be applied to your airtime plan.

James

Re: Friends and family

Beany96 — Wed, 06 Sep 2023 15:51:03 GMT

Isn’t that the only option now flexi? As I’m due an upgrade but probably have to leave as I don’t like these new plans

Re: Friends and family

James_B — Wed, 06 Sep 2023 16:01:43 GMT

Hi @Beany96,

Traditional phone + airtime contracts are still available, but these aren't currently being displayed on the website.

We hope to resolve this soon so please keep checking back.

Thanks

James

Re: Friends and family

Beany96 — Thu, 07 Sep 2023 17:08:57 GMT

If I did a flexi can I still do anytime upgrade if a all rounder?

Re: Friends and family

Christopher_G — Fri, 08 Sep 2023 12:13:08 GMT

Hi @Beany96

You can, but you would have to pay off the existing Flex Pay balance before you upgrade again.

Chris

Re: Friends and family

Aaron47c — Thu, 14 Sep 2023 23:17:23 GMT

When will this be fixed. This is ridiculous

Re: Friends and family

Katie_B — Fri, 15 Sep 2023 06:54:48 GMT

Good morning @Aaron47c.

Welcome to the community.

Are you looking to upgrade to a 24 month plan but can only see the option for Flex Pay?

Katie

Re: Friends and family

Aaron47c — Fri, 15 Sep 2023 08:36:10 GMT

Hi, yes I can only see flexpay, so the f+f employee code only takes discount from the tariff, not the device?

It's dissapointing ee have taken this route since it was the reason I left Vodafone and transferred to ee

Thanks

Re: Friends and family

Katie_B — Fri, 15 Sep 2023 09:02:37 GMT

Hi @Aaron47c.

Flex Pay is not the only option for our pay monthly customers.

I have sent you a private message for more details.

Katie

Re: Friends and family

Aaron47c — Fri, 15 Sep 2023 10:10:51 GMT

Currently on the website and app flex pay is the only option for the s23 ultra I wanted, and now the shop is down again

The price shown to me at the moment is about 70% more expensive than other providers, and I have broadband and another line with ee. Its not very competitive

Is there any estimate as to when the online shop be fixed?

Thanks

Re: Friends and family

Phuntr — Fri, 15 Sep 2023 15:27:07 GMT

I’d love a private message about this too thanks 🙂

Re: Friends and family

Christopher_G — Fri, 15 Sep 2023 15:32:41 GMT

Hi @Phuntr

If you're looking to upgrade to a standard plan, I recommend speaking to our Mobile Care team, or popping into your nearest EE Store.

Chris

Re: Friends and family

Aaron47c — Sat, 16 Sep 2023 14:35:14 GMT

The problem is you can't use a discount code over the phone or in store. So is the f+f code now unusable on devices?

Thanks

Re: Friends and family

revollucion — Sat, 16 Sep 2023 18:32:17 GMT

Hi Kattie.

Is the 30% friends and family discount no longer applied to devices and only the airtime? I am able to access standard plans from my phone over website where it is applied to device and plan but I cant access it same way from computer. From computer only option to upgrade I have is Flexi pay and then 30% is applied only to plan.

Can u assist me how to look at it from my PC or my EE app on phone?

Thank you

Re: Friends and family

James_B — Sun, 17 Sep 2023 07:51:23 GMT

Hi @Aaron47c and @revollucion,

We've flagged this issue with our online shop team and it is currently under investigation.

We appreciate your patience while this issue is resolved.

James

Re: Friends and family

cserdar — Sun, 17 Sep 2023 10:25:38 GMT

Hi there,

I have the same problem. Can you please tell me how I can apply the discount on the device as well?

Thank you,

Regards.

Re: Friends and family

James_B — Sun, 17 Sep 2023 10:29:54 GMT

Hi @cserdar,

Welcome to the EE Community. 🙂

If you already have a friends and family discount on your account, please get in touch with our upgrades team on 150.

Thanks

James