topic Re: Bill query in Contracts & Billing

Bill query

Nancy26 — Thu, 14 Sep 2023 05:56:50 GMT

On 29.07.2023 I changed my contract to SIM only at £20 per month but I am still being charged £29 something. Why?

Re: Bill query

Chris_B — Thu, 14 Sep 2023 06:21:20 GMT

@Nancy26 your new Sim only contract doesn’t start until you complete your full term of your current contract. I have to ask did you upgrade or just take out a new contract? How do you request this ?

Re: Bill query

Nancy26 — Thu, 14 Sep 2023 17:37:36 GMT

Sorry, but this was a new contract which started on 29.07.2023 as my previous contract expired sometime ago.

Nancy Gibson

Sent from my iPad

Re: Bill query

Chris_B — Thu, 14 Sep 2023 19:04:55 GMT

@Nancy26 contracts, don’t just expire. They continue on a 30 day rolling contract at the minimum term date until you upgrade or change network. If you just took out a new contract you now have 2 contracts.