topic Re: Upgrade in Contracts & Billing

Upgrade

Mi110 — Thu, 14 Sep 2023 08:17:15 GMT

Hi I am looking to upgrade please

Re: Upgrade

Kirigaya_Kazuto — Thu, 14 Sep 2023 08:45:22 GMT

Perfect

We're glad you're happy with the EE network

What are you looking to upgrade? your SIM or a phone (if you have one via EE)

Re: Upgrade

Mi110 — Thu, 14 Sep 2023 08:51:41 GMT

I am looking for new phone? I can see I would have to pay upfront fee but I am within 100 days mark to get free upgrade as long as it's more then my monthly payment now ?

Re: Upgrade

Kirigaya_Kazuto — Thu, 14 Sep 2023 09:49:18 GMT

I believe that is the case, but I will tag some staff here to assist you better @James_B

Also some knowledgeable people: @Northerner

Re: Upgrade

Mi110 — Thu, 14 Sep 2023 10:21:08 GMT

Yes please and if someone can contact me please I'm looking for iPhone please

Re: Upgrade

Kirigaya_Kazuto — Thu, 14 Sep 2023 10:32:04 GMT

@Leanne_T Can you reach out to them, seems like they need some help

Re: Upgrade

Mi110 — Thu, 14 Sep 2023 10:47:44 GMT

Yes please that be great

Re: Upgrade

James_B — Thu, 14 Sep 2023 12:34:16 GMT

Hi @Mi110,

If your plan includes the Upgrade Anytime benefit, there'll be no early upgrade charges if you trade in your old phone.

Please see How Can I Upgrade Anytime? | Mobile Help | EE for more information.

If you'd like to discuss your upgrade options with a member of our upgrades team, please get in touch on 150.

Thanks

James

Re: Upgrade

sam1714 — Tue, 24 Oct 2023 07:05:42 GMT

hi,

I am unable to contact through 150 as my phone has died through water damage. Would I be able to discuss upgrade options on here please?

Re: Upgrade

Katie_B — Tue, 24 Oct 2023 07:08:32 GMT

Hello @sam1714.

Welcome to the community.

We have no account access here on the community to discuss your upgrade options.

You can view your options by logging in to your EE account online.

Katie 🙂