https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294469#M77087 <P>I have had to cancel my full insurance with ee due to a technical issue. AppleCare should be able to see on their systems that I have A CS AND APPLECARE INCLUDED, BUT CANNOT SEE IT. This is for my iPhone 11 if I have AppleCare, it should come up with a picture of a apple left top &nbsp;corner</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-09-13 at 23.46.19.png"><img src="https://community.ee.co.uk/skins/images/C95650EEE1DC8F9478B135E2FF721236/responsive_peak/images/image_rejected.gif" alt="Screenshot 2023-09-13 at 23.46.19.png" /></span></P><P> </P> Wed, 13 Sep 2023 22:59:39 GMT c9 2023-09-13T22:59:39Z https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294467#M77086 <P>I have had to cancel my existing insurance with full cover which includes damage cover with Apple care services due to a technical issue. Apple support should be able to see that I have &nbsp;AppleCare &nbsp;with&nbsp; full cover can I renew it due to a technical issue?</P> Wed, 13 Sep 2023 22:36:37 GMT https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294467#M77086 c9 2023-09-13T22:36:37Z https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294469#M77087 <P>I have had to cancel my full insurance with ee due to a technical issue. AppleCare should be able to see on their systems that I have A CS AND APPLECARE INCLUDED, BUT CANNOT SEE IT. This is for my iPhone 11 if I have AppleCare, it should come up with a picture of a apple left top &nbsp;corner</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-09-13 at 23.46.19.png"><img src="https://community.ee.co.uk/skins/images/C95650EEE1DC8F9478B135E2FF721236/responsive_peak/images/image_rejected.gif" alt="Screenshot 2023-09-13 at 23.46.19.png" /></span></P><P> </P> Wed, 13 Sep 2023 22:59:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294469#M77087 c9 2023-09-13T22:59:39Z https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294496#M77091 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3551772">@c9</a></SPAN></SPAN>.&nbsp;</P> <P>Welcome back to the community.&nbsp;</P> <P>Was your full cover with EE?</P> <P>If your insurance has now been cancelled you will not be able to process a claim.&nbsp;</P> <P>Katie</P> Thu, 14 Sep 2023 06:45:38 GMT https://community.ee.co.uk/t5/Contracts-Billing/AppleCare/m-p/1294496#M77091 Katie_B 2023-09-14T06:45:38Z