topic Re: Final Bill Payment in Contracts & Billing

Final Bill Payment

misscarly99 — Sat, 12 Aug 2023 18:17:19 GMT

I have been told the final bill amount and was wondering if EE let you pay off the final bill in instalments? Kind of like a payment plan

Re: Final Bill Payment

Chris_B — Sat, 12 Aug 2023 18:46:42 GMT

@misscarly99 No they don’t. You pay in full as I presume you probably requested to terminate your contract early.

Re: Final Bill Payment

Buddyhurd — Tue, 12 Sep 2023 10:43:11 GMT

how to I fine my bill payments to print off. I cant find them anywhere.

Re: Final Bill Payment

Katie_B — Tue, 12 Sep 2023 11:38:19 GMT

Hello @Buddyhurd.

Welcome to the community.

Your bills can be found within the Bills & Payments section of your My EE account.

There should be a drop down under 'Your bill' which will allow you to choose later bills.

Should you continue to scroll down you will see the option to download your bill this will then allow you to print your bill.

Katie

Re: Final Bill Payment

Puddles — Wed, 13 Sep 2023 12:52:49 GMT

You would think so wouldn’t you. But no the billing / see bills/ your bill drop down menu magically vanishes. Leaving those of us who need or want to see our final bill left in a limbo of “keep trying”. Contacting ee is of no use either because neither love nor money will elicit a final bill virtual or physical from ee. While I hate to be a conspiracy theorist it’s starting to feel like ee punishing any customer for having the audacity to find their service so bad that we end up leaving.

Re: Final Bill Payment

James_B — Wed, 13 Sep 2023 14:07:54 GMT

Hi @Puddles,

Welcome to the EE Community. 🙂

You should automatically receive a final bill in the post shortly after your final billing date.

Hope this helps.

James

Re: Final Bill Payment

Puddles — Fri, 15 Sep 2023 10:30:39 GMT

What is sent is a simple final amount with the suggestion that you can view the actual final bill on the website. However as I said previously account and billing options miraculously vanish leaving access impossible. Phoning ee has no effect because although the help line personnel can view my bill they cannot send out a complete copy. So sorry but no your response doesn’t really help any more than the website.

Re: Final Bill Payment

Leanne_T — Fri, 15 Sep 2023 13:10:21 GMT

Hi @Puddles

If you are unable to view this online, please get in touch with our mobile care team and they can help with the bill 🙂

Leanne.

Re: Final Bill Payment

JohnPeter1989 — Sat, 04 Nov 2023 12:47:42 GMT

Hi is John is says that my my last phone bill has been paid by EE and I got no bills to pay what do I do now.

Re: Final Bill Payment

Leanne_T — Sat, 04 Nov 2023 13:13:52 GMT

Hi @JohnPeter1989

Are you looking to view the final bill and unable to access this in your EE account?

Leanne 🙂

Re: Final Bill Payment

mbee1978 — Wed, 25 Sep 2024 18:31:25 GMT

I was told that my final bill would be posted by now but it is well overdue. I cannot click the 'account and billing' tab and it dissapear and a new page comes up. the call wait times are 2 hours and there is no other method of communication. I need to show proof of my cancellation charge but it seem that having been a loyal customer for over 8 years this basic payment information is too much to ask.

Re: Final Bill Payment

Linzi_H — Thu, 26 Sep 2024 08:06:45 GMT

Hi @mbee1978

Welcome to the EE Community.

I know you'll be eager to get your hands on your final bill. Are you having the same error when accessing your bills in the EE app and your main online account?

Have you also tried using a different web browser or device to see if this does the trick?

Linzi