topic Re: Is Upgrade Anytime worth it? in Contracts & Billing

Is Upgrade Anytime worth it?

Profile closed — Sun, 22 May 2022 10:02:04 GMT

I am 8 months into my iPhone 13 PM plan and my early upgrade is about £1K.

If I sell my current phone, I can recoup a lot of the early upgrade cost, however, feels like I would have been better off on a Smart plan with Upgrade Anytime.

From this page:

'between six and 12 months into your plan there's a £50 - £300 upgrade fee depending on what device you have'

What sort of upgrade fees are people paying? That's quite a big range.

I don't really care for Smart benefits, as I don't really use any subscription services. Is it worth the extra monthly cost alone just for Upgrade Anytime?

I like to change phones often and just trying to work out my best option in terms of value and overall convenience. Being able to trade my old device into EE would be brilliant.

Re: Is Upgrade Anytime worth it?

Leanne_T — Sun, 22 May 2022 11:08:40 GMT

Hi there @Profile closed

Thanks for coming here.

Our EE Upgrade Anytime terms and conditions has information that may help with your decision.

Hopefully other users can also offer feedback to help you decide on your next upgrade and plan 🙂

Thanks.

Leanne.

Re: Is Upgrade Anytime worth it?

Justelis — Mon, 24 Oct 2022 11:42:34 GMT

T&C are misleading for upgrade any time. you still need to pay for the like a like handset after 12months. EE declares no upgrade fee, but they ask to pay for the handset. this is still fee, no matter under what description is written. Please be aware - its not free and misleading. you will end up paying more to have this contract and no benefits unless you will upgrade with less specification phone. why would want to do that. EE advisors are trained to sell this package, but when it comes to upgrade EE will turn their back. its absolutely miss sold and everybody should be aware of it. EE wont tell you this, they T&C in the web doesnt say that.

Stay Away!!!

Re: Is Upgrade Anytime worth it?

Christopher_G — Mon, 24 Oct 2022 14:21:26 GMT

Hi @Justelis

Our Upgrade Anytime help page explains that there may be a fee to upgrade, depending on where you are in your contract.

The terms and conditions are linked on that page too.

Chris

Re: Is Upgrade Anytime worth it?

Justelis — Mon, 24 Oct 2022 14:53:10 GMT

@Christopher_G there should be no upgrade fee after 12months if you trade in your phone alike to alike. for example, if i change 13 pro max 1T storage after 12months to 14 pro max 1T - ITS £330 upfront Fee!!! whats a point of this upgrade any time. its only works if you downgrade the phone and eventually end up cheaper, lower spec one.

Guys dont be fooled. EE T&C dont say that and EE advisor at EE wont tell you that either.

@Christopher_G Prove us otherwise. Why we EE customers always been robbed. Everybody who sign up for any time upgrade contract is expecting to upgrade to same category phone for free after 12month being in contract after they trade in old phone. I understand there could be a fee if you upgrade from Iphone 13 to Iphone 14pro, but not for same spec phone.

Re: Is Upgrade Anytime worth it?

Christopher_G — Mon, 24 Oct 2022 15:00:12 GMT

It would depend on what device you choose for your next contract as to whether there would be an up-front fee for your next device, @Justelis.

Chris

Re: Is Upgrade Anytime worth it?

Justelis — Mon, 24 Oct 2022 15:18:46 GMT

@Christopher_G Exactly. upfront fee!! Where does to is say in T&C? can you quote that?. next time EE will call it admin fee etc. FEE is FEE. All im talking for same grade and model phone.

i know it negative feedback, but people need to be aware of this and EE need properly explained to customer. until then its 100% miss sold case.

Re: Is Upgrade Anytime worth it?

Christopher_G — Mon, 24 Oct 2022 16:19:08 GMT

Thanks for the feedback, @Justelis.

The anytime upgrade allows you to upgrade without an upgrade fee (for ending your current contract early), after you've had the contract 12 months. Then on your new upgrade, you decide which phone and plan you want going forward in accordance with the terms and conditions.

Chris

Re: Is Upgrade Anytime worth it?

vIoLeNtG — Thu, 03 Nov 2022 19:24:52 GMT

I wouldnt recommend going for a contract with one, i am unable to upgrade anytime as there are no contracts available to me... i have to wait for the standard renewal... well i shall be taking my business else where... im fed up with the treatment here

Re: Is Upgrade Anytime worth it?

Christopher_G — Fri, 04 Nov 2022 07:44:49 GMT

Hi @vIoLeNtG

Did you try speaking to our Mobile Care team to see if they can manually find a plan for you?

Chris

Re: Is Upgrade Anytime worth it?

Justelis — Fri, 04 Nov 2022 13:23:43 GMT

Please update your website that anytime upgrade its not for free if you upgrade after 12months to same specification handset just to latest model, because there will be upfront fee towards the handset when u trade in old phone.
it’s not free! Unless downgrade spec for new handset. There is no Bussiness for customers. Better to take handsets direct from manufacturers i.e Apple and get SIM card only.

very misleading and not all information published on website.

Re: Is Upgrade Anytime worth it?

Christopher_G — Fri, 04 Nov 2022 13:34:57 GMT

Hi @Justelis

Welcome to the community.

Could you send me a link to where it says it's free please and I'll look to get it updated? I have had a look at our How can I Upgrade Anytime? help page and it says that you can upgrade with no upgrade fee. If there is a charge for the phone that you choose for your next contract, then that would be payable.

Chris

Re: Is Upgrade Anytime worth it?

Hatchet — Mon, 26 Dec 2022 11:20:38 GMT

Looking to upgrade my phone and I was attracted to the Upgrade Anytime deal.

The website is manifestly misleading, when I read "after 12 months there is no upgrade fee" I think cool "no upgrade fee".

To read here that that is not the case has settled my mind. IMO this is deliberately misleading, and abuse that warrants challenging in court - not least to generate the appropriate negative publicity for EE.

Really disappointed in this uncharacteristic 'sharp' practice - and it is extremely unlikely I'll be renewing with EE now.

Re: Is Upgrade Anytime worth it?

Leanne_T — Tue, 27 Dec 2022 08:02:18 GMT

Hi @Hatchet

Thanks for coming here.

You can find full details in our How can I Upgrade Anytime?, Help page.

Leanne.

Re: Is Upgrade Anytime worth it?

MiTcHgM — Sun, 23 Jul 2023 07:34:58 GMT

I feel that I have been massively mislead by EE around this tariff. I've tried to find a deal several times and eventually specifically told that I have to take a contract that costs more money in order for me to be able to benefit from this. This was not explained at all when I last upgraded. Now I know that this is all buried deep in the T&C's but there really needs to be some accountability around how you're selling contracts. I've been with EE (and Orange prior to the changes) for decades and really feel let down and in 6 months time when my standard upgrade is due I'll be seriously considering the competition.

Re: Is Upgrade Anytime worth it?

Chris_B — Sun, 23 Jul 2023 07:45:29 GMT

@MiTcHgM Perhaps you should have read the T&Cs before you agreed to the contract. An upgrade anytime will have T&Cs as it’s still a 24 month contract but you’re being allowed to upgrade early and you think EE will allow to just right off the original 24 month contract so you can have a cheaper tariff. You agreed to a 24 month contract regardless of when you can upgrade.

Re: Is Upgrade Anytime worth it?

MiTcHgM — Sun, 23 Jul 2023 08:41:33 GMT

Thank you for your condescending response @Chris_B .

Re: Is Upgrade Anytime worth it?

Chris_B — Sun, 23 Jul 2023 08:44:58 GMT

@MiTcHgM If you think it’s condescending thats probably because you take no responsibility for not understanding the contract that you agreed to. So it must be the network’s fault.

Re: Is Upgrade Anytime worth it?

MiTcHgM — Sun, 23 Jul 2023 09:30:21 GMT

I understand the contract, the caveat I was referring to was not specifically mentioned and feel that it's something that should be mentioned at point of sale. Are you employed by EE specifically to jump to their defence so that they do not have to take any responsibility themselves for the sales tactics?

Re: Is Upgrade Anytime worth it?

Jimbob150687 — Wed, 13 Sep 2023 09:43:48 GMT

Not really anytime if you charge an early fee to upgrade before 12 months. If I get an iPhone I have to wait a month or so because of shortages so my contract is always going to be longer so I have to wait to upgrade every year.