topic Re: Re: Close account in Contracts & Billing

Re: Close account

oldsailor1944 — Mon, 08 May 2023 17:02:32 GMT

PLEASE CLOSE MY ACCOUNT AS I CAN NO LONGER AFFORD IT

Re: Re: Close account

XRaySpeX — Mon, 08 May 2023 17:04:20 GMT

@oldsailor1944 : If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

Re: Re: Close account

Hayden1974 — Tue, 12 Sep 2023 18:07:03 GMT

I need to close my account

Re: Re: Close account

Katie_B — Wed, 13 Sep 2023 06:16:15 GMT

Hello @Hayden1974.

Are you looking to cancel your current EE contract?

Katie

Re: Re: Close account

draculajane — Sat, 11 Nov 2023 13:21:35 GMT

I just created an account, hoping it would enable me to have an online chat...WRONG. So now there is an account that I will never use, but cannot se how to close it.

Re: Re: Close account

James_B — Sat, 11 Nov 2023 13:30:44 GMT

Hi @draculajane,

To close your EE Community account, tap your avatar and select 'My settings'.

Hope this helps.

James

Re: Re: Close account

20222tilly — Thu, 16 Nov 2023 15:02:44 GMT

Can't afford it

Re: Re: Close account

Katie_B — Thu, 16 Nov 2023 15:30:44 GMT

Hi @20222tilly.

If you can't pay your bill, please contact us and we will do everything we can to support you.

The team can be contacted by calling 150 from your EE handset.

Katie

Re: Re: Close account

Ian207 — Sat, 23 Dec 2023 06:37:24 GMT

Yes I am looking to cancel my broadband because I'm moving abroad

Re: Re: Close account

Katie_B — Sat, 23 Dec 2023 07:12:39 GMT

Hello @Ian207.

Welcome to the community.

Please give us a call on 0800 079 0544 and our broadband team will be able to help further.

Good luck with the move :).

Katie

Re: Re: Close account

Leventis — Mon, 01 Jan 2024 17:13:07 GMT

I wish to close my account

Re: Re: Close account

Chris_B — Mon, 01 Jan 2024 17:31:35 GMT

@Leventis Read the solution to the thread