topic Re: EE charge me 733 pound in Contracts & Billing

EE charge me 733 pound

Shakil24 — Sat, 12 Aug 2023 01:25:41 GMT

Hello EE charged me 733 £ on July Bill. My monthly direct debit is normal 42 pound.Now they charged me 733.they saying you bought something from sony PlayStation.We didn't bought nothing.
Also I called Sony they says your son account is clear there no transaction from our side.They send me report aswell that nothing was bought Fri m your PlayStation.how is come then EE take this money.we have 3 sim card on On e Account

Re: EE charge me 733 pound

Leanne_T — Sat, 12 Aug 2023 07:42:44 GMT

Hi @Shakil24

Thanks for coming to the community.

To get this looked into further, please get back in touch with our mobile care team on 150. They will be happy to help you with these charges and see what can be done.

Thanks.

Leanne.

Re: EE charge me 733 pound

Jodie_86 — Fri, 01 Sep 2023 05:06:04 GMT

did you get this refunded? It has happened to me too on my daughters phone.

thanks

Re: EE charge me 733 pound

Christopher_G — Fri, 01 Sep 2023 07:12:36 GMT

Hi @Jodie_86

I'm sorry to hear that. Have you spoken to our Mobile Care team?
Chris

Re: EE charge me 733 pound

Alio555 — Tue, 12 Sep 2023 12:26:50 GMT

I am extremely angry and upset they charged me over £200 for Sony which I do not know anything about.

Re: EE charge me 733 pound

Chris_B — Tue, 12 Sep 2023 12:32:04 GMT

@Alio555 as advised above call customer services.

Re: EE charge me 733 pound

Alio555 — Tue, 12 Sep 2023 12:34:51 GMT

I spoke to them about the charge but they did not care and not even prepared to investigate either. Just laughing at me like stupid

Re: EE charge me 733 pound

James_B — Tue, 12 Sep 2023 12:51:40 GMT

Hi @Alio555,

Welcome to the EE Community. 🙂

I'm sorry to hear our Customer Care Team were unable to help.

Did they confirm that the charge to mobile services were set up using your phone?

James

Re: EE charge me 733 pound

Shakil24 — Tue, 12 Sep 2023 12:52:36 GMT

I contact boku and they check it all nber was hacked I thinks so they sending all money to ee provider and they will refund on my next bill🙏

Re: EE charge me 733 pound

James_B — Tue, 12 Sep 2023 12:59:25 GMT

Thanks for the update @Shakil24

I'm glad you were able to get it sorted.

James

Re: EE charge me 733 pound

Alio555 — Tue, 12 Sep 2023 13:23:27 GMT

I have complained but they are prepared to help or even look into the matter here a reference ID21388305.

Re: EE charge me 733 pound

James_B — Tue, 12 Sep 2023 13:28:23 GMT

Hi @Alio555,

Does anyone else have access to your phone who could have used it to receive a PIN code to authorise the charges?

If not, have you raised it with the service provider that billed you via your EE account?

James

Re: EE charge me 733 pound

Jodie_86 — Tue, 12 Sep 2023 13:46:16 GMT

Hi James

I spoke to Sony who put me onto Boku. They have said they are issuing a refund to my mobile bill within 1 or two billing cycles.

Not sure how I get the refund to my bank though but we’ll see when it comes in.

Thanks
Jodie

Re: EE charge me 733 pound

James_B — Tue, 12 Sep 2023 13:32:49 GMT

Thanks for letting us know @Jodie_86 🙂

James

Re: EE charge me 733 pound

Alio555 — Tue, 12 Sep 2023 13:45:50 GMT

This was my daughter’s and she has not setup this. Please can you investigate

Re: EE charge me 733 pound

Shakil24 — Tue, 12 Sep 2023 13:48:34 GMT

Call boku explain them 08081202341

Re: EE charge me 733 pound

James_B — Tue, 12 Sep 2023 13:49:27 GMT

Hi @Alio555,

Please contact boku for support.

They'll be happy to help.

James

Re: EE charge me 733 pound

NMorrell1 — Thu, 04 Jan 2024 09:08:45 GMT

This has also happened to me with My latest bill. When I enquired, they said it was a Sony payment which I have no idea about. It seems to be a thing that is happening to a lot of EE customers. Has anyone been able to resolve the issue and get back the money that they have been charged for absolutely nothing. Really poor service from EE here

Re: EE charge me 733 pound

Leanne_T — Thu, 04 Jan 2024 09:34:41 GMT

Hi @NMorrell1

Did our mobile guides confirm that the charge to mobile services were set up using your phone?

Have they provided contact details for Sony to get this looked into?

Leanne.

Re: EE charge me 733 pound

NMorrell1 — Thu, 04 Jan 2024 09:42:26 GMT

when I clicked on the extra charges on my online bill it just stated that it wasn’t available to view and to contact EE. I was then told the payment was for Sony and to get in contact with them. I haven’t purchased anything at all from Sony and just find it odd that if I had, why Sony haven’t billed me but EE