topic Re: Cannot find text and call history details in my account. in Contracts & Billing

Cannot find text and call history details in my account.

Rogcal — Tue, 12 Sep 2023 09:31:16 GMT

Just moved across from Plusnet who would provide call and text history when you logged into your account. Tried this with my EE account and nothing appears other than a request to ring 150 at the end of the month to gain the info I require on what numbers were called and texts sent with details of duration, date and time. Am I not looking in the right place for this info or is it that EE just doesn't provide this facility.

Re: Cannot find text and call history details in my account.

Northerner — Tue, 12 Sep 2023 11:37:50 GMT

Hi @Rogcal

Itemised billing is an additional service you need to pay a monthly fee to access. Speak to EE CS on 150 and they will add the service to your account.

Thanks

Re: Cannot find text and call history details in my account.

Rashid414 — Wed, 08 Nov 2023 03:06:53 GMT

ok move me plusnet

Re: Cannot find text and call history details in my account.

Rashid414 — Wed, 08 Nov 2023 03:12:50 GMT

i need calls detail of my numbers please ending ***141

Re: Cannot find text and call history details in my account.

Leanne_T — Wed, 08 Nov 2023 08:53:08 GMT

Hi @Rashid414

You would need itemised billing to view your call and text history in your EE account and the bills. If you would like to set this up please call us on 150.

Leanne.