topic Re: Payment in Contracts & Billing

Payment

Andrew251 — Fri, 04 Aug 2023 11:15:11 GMT

How do I change my billing details to a different bank account

Re: Payment

Leanne_T — Fri, 04 Aug 2023 12:21:00 GMT

Hi @Andrew251

Thanks for posting 🙂

Tap here to update your direct debit details in My EE.

Hope this helps.

Leanne.

Re: Payment

XRaySpeX — Fri, 04 Aug 2023 13:43:34 GMT

You can change your bank details under Bills & Payments > Manage Direct Debit.

Re: Payment

Ray-73 — Thu, 17 Aug 2023 19:25:47 GMT

Hi I have tried to go to manage payments and the web site page is not giving me the option with a drop down list. I am due to make a payment and my account card number has changed and need to up date it or I'll be in dept. Is there any reason I keep getting sent to the same page toover and over again?

Re: Payment

Leanne_T — Fri, 18 Aug 2023 06:55:59 GMT

Hi @Ray-73

Thanks for coming here.

If you go to Bills and Payments you should have an option to make a payment and then add the new card when you make the payment, do you have this showing?

Or, do you pay by direct debit and need to change the details?

Leanne.

Re: Payment

Ray-73 — Fri, 18 Aug 2023 14:10:12 GMT

Yes I need to change payment details as I'm now on monthly instead of pay and you go and a bill is due to be paid but my old card doesn't work

Re: Payment

Leanne_T — Fri, 18 Aug 2023 14:31:32 GMT

I see @Ray-73

Do you have the option showing if you log into your My EE account online, and select Bills and Payments?

If not, please call us on 150 and the team will be happy to help.

Leanne.

Re: Payment

Ray-73 — Fri, 18 Aug 2023 20:43:38 GMT

No I get no drop down menu on the homepage page. It's very strange as when I was on £20 everything pay as you go it was all there on the app. When I recently changed to monthly everything the layout changed and there was no menu. My payment card I used recently also because our if date and I received my new one but it doesn't work so I need to update my details.
Thank you for your assistance

Re: Payment

James_B — Sat, 19 Aug 2023 08:29:57 GMT

Hi @Ray-73,

Our Customer Care Team will be happy to help you with this if you get in touch.

Thanks

James

Re: Payment

Andrea104 — Tue, 05 Sep 2023 08:23:33 GMT

Hi I try to pay my bill from almost a month from another account I finally paid it online but it still show that it didn’t go trough it’s annoying already that nobody can help me

Re: Payment

Katie_B — Tue, 05 Sep 2023 08:26:28 GMT

Hello @Andrea104.

Has the funds left your bank?

Are you receiving an error message when processing your payment?

Katie

Re: Payment

Lennie4 — Mon, 11 Sep 2023 15:48:08 GMT

i’ve just sorted everything out. EE chat room It was great to sort things out.

Re: Payment

Angela1974 — Wed, 08 Nov 2023 05:38:07 GMT

Hi just paid a payment out of my account for a bill £52.20 saying there was error

Re: Payment

Katie_B — Wed, 08 Nov 2023 07:43:50 GMT

Hello @Angela1974.

Are you aware if the payment has left your bank?

Speak soon,

Katie