https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293353#M76948 <P>I have made a claim on my insurance. On the phone I agreed to a replacement phone, which I was told would be sent within 24 hours.</P><P>However my confirmation email states that I should book a phone repair. Should I wait and see if I hear from DPD who I was told would arrange drop off and pick-up?</P> Mon, 11 Sep 2023 07:16:17 GMT Monty_Don 2023-09-11T07:16:17Z https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293353#M76948 <P>I have made a claim on my insurance. On the phone I agreed to a replacement phone, which I was told would be sent within 24 hours.</P><P>However my confirmation email states that I should book a phone repair. Should I wait and see if I hear from DPD who I was told would arrange drop off and pick-up?</P> Mon, 11 Sep 2023 07:16:17 GMT https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293353#M76948 Monty_Don 2023-09-11T07:16:17Z https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293355#M76949 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1434469">@Monty_Don</a>&nbsp; if it was me I’ll call customer services now. &nbsp;</P> Mon, 11 Sep 2023 07:18:22 GMT https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293355#M76949 Chris_B 2023-09-11T07:18:22Z https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293375#M76953 <P>I just spoke to EE, the email was a mistake. Replacement phone had been ordered and due on the agreed date.</P><P>&nbsp;</P> Mon, 11 Sep 2023 07:51:42 GMT https://community.ee.co.uk/t5/Contracts-Billing/Issue-with-Insurance-Claim/m-p/1293375#M76953 Monty_Don 2023-09-11T07:51:42Z