topic Re: Cancel Sim Only in Contracts & Billing

Cancel Sim Only

JuliaBa — Thu, 07 Sep 2023 05:57:16 GMT

I have requested for my Sim Only Plan to be cancelled and for the line to be disconnected on a specific day many times and EE told me this was happening but clearly not as the line is still connected on the disconnection day and the plan is still showing on the EE app saying I am due to get billed for next month. CANCEL MY PLAN PLEASE AND REMOVE THE LINE🥺 😭😢

Re: Cancel Sim Only

Chris_B — Thu, 07 Sep 2023 07:17:06 GMT

@JuliaBa If you’re still within your contract term you need to give 30 days notice to terminate and you’ll be required to pay off that contract to the minimum term date. You’ll get a 4% discount on that required payment.

Re: Cancel Sim Only

Schockwave — Thu, 07 Sep 2023 12:28:33 GMT

@JuliaBa , We cannot action your request here, this is not customer service and we have no account access, just to add to what @Chris_B has written, you need to give the 30 days notice time to run until you are disconnected and if your minimum term has not ended you will be liable for the payments too.

Re: Cancel Sim Only

Chris_B — Thu, 07 Sep 2023 12:31:40 GMT

@JuliaBa I should have also said you don’t choose the day that contract is terminated it’s 30 days after you make the request to terminate.