topic Re: Family move from Plusnet in Contracts & Billing

Family move from Plusnet

CarlH — Thu, 31 Aug 2023 20:21:22 GMT

I am currently with EE and have an ongoing contract, however my wife and children all need to move from Plusnet to EE. I have used the codes supplied for the deals and wish to pursue, however, when I click buy on the SIM only deals, the page goes to a start page on EE and I cant continue to purchase, when I log in the days are just what's on offer to me as an existing EE Customer. .

Is there a simple way of transferring these 3 x mobile numbers to EE ?

Re: Family move from Plusnet

Mustrum — Thu, 31 Aug 2023 20:34:08 GMT

@CarlH if you mean the links from Plusnet, then you will confuse things as soon as you log in to MYEE as it then knows you are a customer.

You may need to use a device that has not been used on MYEE to get the PN deals, then ask CS to move things if that is what you need.

Alternatively, give the Mobile Care Team a call, I am sure they will be able to sort you out.

Re: Family move from Plusnet

CarlH — Thu, 31 Aug 2023 20:36:36 GMT

Thats exactly what it's doing. It's recognising me as a customer. I might just get each family member to do it individually. 😉

Thanks for the quick reply 🙂

Re: Family move from Plusnet

Mustrum — Thu, 31 Aug 2023 20:39:16 GMT

No worries, glad to have been able to help.

Re: Family move from Plusnet

CarlH — Wed, 06 Sep 2023 19:42:54 GMT

Well, I appear to have moved one family member over to EE successfully this week and now looking to move the second family member over. Both members are of an age whereby they have set up their own DD as new EE Customers complete with the Plusnet Deals. However, I have 17yr old who cant sign up with EE as she needs to be 18, despite having a back account etc.

I have tried adding an extra SIM through the Plusnet Deals to my own EE account but the deal disappears and is not possible to add onto my own basket to checkout. Ideally I would like to set her up with a DD and get her credit scoring on a good path. However, I think I will have to accept her being added onto my own account, but don't know how to get the deal added to my account.

Any assistance appreciated.

Re: Family move from Plusnet

Mustrum — Wed, 06 Sep 2023 19:52:18 GMT

@CarlH as per my first reply, give the Mobile Care Team a call.

Re: Family move from Plusnet

CarlH — Wed, 06 Sep 2023 19:55:36 GMT

Hi @Mustrum

I was hoping for an easier way to avoid that, as you can be sat there for hours.

Might have no choice. I presume you mean the EE Care Team, not Plusnet?

Re: Family move from Plusnet

Mustrum — Wed, 06 Sep 2023 20:01:29 GMT

@CarlH yes EE. It will need manual intervention to do what you want.

I have never had to wait more than a few mins to get help - or do they do ring back now?

Re: Family move from Plusnet

CarlH — Wed, 06 Sep 2023 20:02:51 GMT

Thank you 😉