https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1291700#M76813 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1034608">@desmond1</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Does your order confirmation email state it was an upgrade or an additional line?</P> <P>James</P> Wed, 06 Sep 2023 15:16:51 GMT James_B 2023-09-06T15:16:51Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1291636#M76802 <P>I recently did an online upgrade. A month later have been told it was an additional line but as it was over a month ago I cannot</P><HR /><HR /><HR /><P>cancel it so I am now having to pay for 3 lines.</P><P>I didn't order an additional line. This seems to happen a lot so EE must take some responsibility.&nbsp; Will it be better to cancel the contract and go elsewhere?</P><P>&nbsp;</P> Wed, 06 Sep 2023 13:13:16 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1291636#M76802 desmond1 2023-09-06T13:13:16Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1291700#M76813 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1034608">@desmond1</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Does your order confirmation email state it was an upgrade or an additional line?</P> <P>James</P> Wed, 06 Sep 2023 15:16:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrade/m-p/1291700#M76813 James_B 2023-09-06T15:16:51Z