topic Re: Increase bill on my monthly pay. in Contracts & Billing

Increase bill on my monthly pay.

Fokou — Wed, 06 Sep 2023 11:11:33 GMT

I pay 31.20£ every month with my phone contract, I don't understand why there had to be an increase this month to £39.52. What could be the reason?

Re: Increase bill on my monthly pay.

XRaySpeX — Wed, 06 Sep 2023 11:15:38 GMT

Look at the breakdown of your bill to see what you've been charged for.

Re: Increase bill on my monthly pay.

Fokou — Wed, 06 Sep 2023 13:34:10 GMT

Thank you but I have been looking, but don't know exactly where to check that. Please can you help with the right place to go to

Re: Increase bill on my monthly pay.

James_B — Wed, 06 Sep 2023 13:45:20 GMT

Hi @Fokou,

In the My EE app select the bills and payments tab and scroll down until you see Download your bill.

Tap on it, and your full bill will be downloaded to your device.

Hope this helps. 🙂

James

Re: Increase bill on my monthly pay.

Fokou — Wed, 06 Sep 2023 14:12:53 GMT

The EE app is terrible, maybe mine, I don't have that option, I have just the "contract and bills" when I search for bills and payment, Im taken to a community sites. No direct response

Re: Increase bill on my monthly pay.

James_B — Wed, 06 Sep 2023 14:15:49 GMT

Hi @Fokou,

If you view the app in your app store, are there any updates available?

James

Re: Increase bill on my monthly pay.

Fokou — Wed, 06 Sep 2023 16:35:09 GMT

No update

Re: Increase bill on my monthly pay.

Fokou — Wed, 06 Sep 2023 16:35:44 GMT

No update

Re: Increase bill on my monthly pay.

James_B — Wed, 06 Sep 2023 17:11:56 GMT

Hi @Fokou,

Please can you delete the app and reinstall it?

Does that resolve the issue?

James