topic Buying a game on XBOX in Contracts & Billing

Buying a game on XBOX

nigel741 — Tue, 05 Sep 2023 14:26:38 GMT

Hi All

I am trying to purchase a game on the XBOX for my son for £64.99. But the option to pay with EE (my mobile number) is greyed out. I thought this was due to my spend cap being £50 so i removed the spend cap about 2 hours ago but its still greyed out I have bought XBOX games before in the past with no issue.

I never have any problems paying my bill, due to my income, so does anyone know why this greyed out ? I have already have about £80 of other extra charges this month, has that something to do with it or is there a maximum amount you can use in one purchase?

I have tried calling customer services but cant seem to get through at the moment.

Cheers!

Re: Buying a game on XBOX

James_B — Tue, 05 Sep 2023 16:15:34 GMT

Hi @nigel741,

Welcome to the EE Community. 🙂

Sorry, the maximum transaction value for charge to bill services is £40.

James

Re: Buying a game on XBOX

nigel741 — Tue, 05 Sep 2023 16:46:28 GMT

Thank you James that explains it! I bought Planet Coaster and that was only 39.99 so that's why it went through last time I bought a game.

Re: Buying a game on XBOX

James_B — Tue, 05 Sep 2023 16:53:24 GMT

No problem @nigel741 🙂

James