topic Re: Upgrade in Contracts & Billing

Upgrade

Sammy2492 — Tue, 05 Sep 2023 10:31:32 GMT

Hello,

my upgrade is due in November and last time I logged on inad the option to upgrade early and pay a fee, however when I have gone to do this this morning, the option to upgrade has gone? Why is this?

also when I looked at the upgrade deals there are better deals to get a new plan than there are to upgrade?

can someone advise?

thanks

sammy

Re: Upgrade

Leanne_T — Tue, 05 Sep 2023 12:45:46 GMT

Hi @Sammy2492

Thanks for coming here.

Can you text UP to 150 and let me know the full reply?

Leanne 🙂

Re: Upgrade

Sammy2492 — Tue, 05 Sep 2023 13:07:52 GMT

Hi,

yes, it just says: sorry we cannot process your request, please try again a little later.

Re: Upgrade

Leanne_T — Tue, 05 Sep 2023 13:11:35 GMT

Thanks for trying @Sammy2492

Please give us a call on 150 and the team can look into the upgrade options for you 🙂

Leanne.